AVAYA Products and Call Center as a Service
Location:
Mississippi, United States
Posted on:
Deadline:
Summary:
Mississippi seeks vendors for AVAYA products, managed services, and a hosted call center (CCaaS) solution, with mandatory pre-bid details provided.
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This RFP seeks a vendor to provide AVAYA products and related managed services, including a comprehensive Call Center as a Service (CCaaS) solution. The engagement is structured into three categories: Category I covers the supply of Avaya products; Category II focuses on managed services for system support and operation; Category III pertains to providing and managing CCaaS functionalities.
A mandatory pre-bid meeting is scheduled for March 16, 2026, and prospective bidders must submit all questions regarding the RFP by March 31, 2026. Interested vendors should be prepared to deliver a complete suite of AVAYA hardware, software, and managed call center services tailored to the client’s requirements.
Best-fit vendors:
• Authorized AVAYA reseller or certified AVAYA solution provider
• Experience implementing call center as a service (CCaaS) solutions
• Proven track record in managed IT and communications services
• Familiarity with public sector procurement requirements
• Ability to support clients within Mississippi or the Southern US
