When is the submission deadline?

Submissions are due September 21, 2026.

It was issued by Slac National Accelerator Laboratory. The work is located in Menlo Park, California, United States.

Who is a good fit for this opportunity?

Authorized industrial automation software and hardware support provider. Expertise with Automation PLC, Rockwell support services, and FactoryTalk products. Capability to deliver 24/7 technical support and escalation management. Experience supporting industrial control systems and recurring controller hardware failures. Ability to provide firmware, diagnostic tools, and restricted technical documentation access. Knowledge of Windows Server, Windows 11, and enterprise software compatibility validation.

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Automation Software Licenses, Hardware Support and TechConnect Support Renewal

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Overview

Software, Web & Mobile Development

Menlo Park, California, United StatesPosted: September 15, 2026Deadline: September 21, 2026

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SUMMARY

The organization is seeking a provider for automation software licensing, industrial hardware support, and TechConnect renewal services. Required capabilities include 24/7 support, technical escalation, firmware and knowledge-base access, and compatibility validation for current IT environments.

KEY REQUIREMENTS

Must be registered in the System for Award Management (SAM)
Must provide price and lead-time quotation
Must provide Buy American Act Certification for awards over $15,000
Must provide Representations & Certifications Rider
Must provide Harmonized Tariff Schedule (HTS) code and Export Control Classification Number (ECCN) if applicable
Must accept SLAC Terms and Conditions for Fixed Price Commercial Supplies and Services (Rev. August 2023) and Supplemental Rider
Must provide technical support meeting 24/7 phone support requirements
Must provide firmware access rights for major and minor revisions
Must provide software validation alignment with active corporate IT environments

TIMELINE

Proposals are due by September 21st, 2026.

CONTACTS

Primary procurement contact — name, title, email, and phone

Additional decision-makers and their departments

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Issuing Agency

Slac National Accelerator Laboratory

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DESCRIPTION

The vendor will provide automation software licenses, hardware support, and TechConnect support renewal services for Automation PLC and related industrial automation systems.

Support requirements include 24/7 phone assistance from Monday through Sunday, technical escalation pathways, dedicated conference bridges, and on-demand product analysis reports for recurring controller hardware failures. The contract must also define the number of authorized internal engineers or technicians who may open and escalate support tickets.

The support arrangement should provide appropriate access to restricted technical documentation, including support center technotes, error code manuals, and hardware diagnostic firmware files. It must verify continuous access to major and minor firmware revisions needed to resolve hardware defects and ensure software compatibility with active corporate IT environments, including current Windows Server or Windows 11 updates and newer FactoryTalk suites.

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Frequently asked questions

When is the submission deadline?: Submissions are due September 21, 2026.
Who issued this RFP?: It was issued by Slac National Accelerator Laboratory. The work is located in Menlo Park, California, United States.
Who is a good fit for this opportunity?: Authorized industrial automation software and hardware support provider
Expertise with Automation PLC, Rockwell support services, and FactoryTalk products
Capability to deliver 24/7 technical support and escalation management
Experience supporting industrial control systems and recurring controller hardware failures
Ability to provide firmware, diagnostic tools, and restricted technical documentation access
Knowledge of Windows Server, Windows 11, and enterprise software compatibility validation

Analysis generated by Settle AI from the source RFP.

RFP Hunter shows what is open. Settle shows what is forming.

Settle pieces together buyer signals, budgets, contract activity, and the sources your team already monitors. See why an opportunity fits and what to do before the RFP posts.

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