Automated Teller Machine Services
Overview
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SUMMARY
KEY REQUIREMENTS
CONTRACT DURATION
TIMELINE
Issuing Agency
City Of McAllen
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DESCRIPTION
A government authority in McAllen, Texas is seeking a vendor to provide comprehensive automated teller machine (ATM) services. The selected vendor will enter a lease and operation agreement to install, maintain, service, and operate ATM equipment for the convenience of employees, patrons, and authorized users across designated locations.
Requirements include a robust preventive maintenance program, defined response times for service calls, cash replenishment procedures, ATM uptime guarantees, and support for Visa, MasterCard, and Express cards. ATMs must provide transaction options in both English and Spanish, meet accessibility standards, and include effective customer service and dispute resolution processes. Vendors should also demonstrate strong reporting capabilities and advanced ATM features. The contract will cover a three-year term.
All vendor questions regarding this RFP must be submitted no later than June 18, 2026.
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Frequently asked questions
- When is the submission deadline?
- Submissions are due June 23, 2026.
- Who issued this RFP?
- It was issued by City Of McAllen. The work is located in McAllen, Texas, United States; Hidalgo, Texas, United States.
- Who is a good fit for this opportunity?
- Demonstrated experience operating and servicing ATMs for public sector clients
- Capability to support bilingual English/Spanish ATM interfaces
- Proven track record providing rapid response, preventive maintenance, and high uptime guarantees
- Familiarity with accessibility compliance standards for banking equipment
- Presence or service capacity in South Texas
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