A government agency in Maryland is seeking a qualified vendor to deliver an automated and prepaid parking solution designed to support cruise parking operations. The required system must offer electronic payment processing, accessible via a responsive website and mobile devices, enabling customers to use a range of payment methods including major credit cards and popular digital wallets. The solution should allow users to cancel transactions or update information during and after payment processing, and automatically populate cruise dates and the corresponding parking duration to ensure accurate billing.

To facilitate smooth traffic flow, the system must not utilize parking gates, and should demonstrate high read accuracy under varying weather and lighting conditions, along with backup procedures for mis-read vehicle tags. Verification of paid parking for the duration of the stay must be enabled using identifiers such as license plate numbers, with the ability for customers to adjust plate numbers onsite if using a different or rental vehicle. The system should support secure payment validation, and offer customizable receipts to customers.

In addition, the vendor will be responsible for providing real-time, detailed and summary transaction reporting to the agency, as well as developing marketing materials and strategies to promote the new parking and reservation system. Signage and clear customer messaging are also required to guide users. A 24/7 help desk must be available to assist both customers and agency staff. The anticipated contract term is three years.