Appointment and Queuing System
Location:
California, United States
Posted on:
Deadline:
Summary:
RFP for a comprehensive appointment and queuing system with web portal integration, reporting, and JEDI system interfacing for a California department.
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The Department seeks a vendor to provide an Appointment and Queuing System (AQS) designed to streamline customer flow and reduce wait times by directing clients to less busy offices. The proposed system must facilitate appointment scheduling, rescheduling, and cancellation through a secure, customer-facing web portal.
Additionally, the AQS should interface with the existing Joint Enterprise Development Infrastructure (JEDI) System, offer customer satisfaction surveys, and include robust reporting tools. The contractor will need to analyze required system interfaces and ensure deployment meets departmental implementation requirements. Deliverables include development, installation, and configuration of both system software and hardware, as well as secure data transfers and online transactions via a secure web service platform.
The contract period is five years, and vendors must submit questions regarding the RFP no later than April 1, 2026.
Best-fit vendors:
• Experience developing and integrating appointment and queuing systems
• Expertise in secure web portal and web service platforms
• Previous projects interfacing with enterprise systems like JEDI
• Ability to deliver both software and hardware solutions
• Established track record with large, multi-year government contracts
