The City of Rhode Island is seeking a qualified vendor to provide comprehensive ambulance billing and collection services for all Advanced Life Support (ALS), Basic Life Support (BLS), Specialty Care, and Treatment without transport operations, including mileage and supplies used. The contractor will be responsible for preparing and submitting claims to Medicare, Medicaid, private insurers, and self-pay patients, as well as managing all collections and payment processing.

Additional responsibilities will include providing detailed monthly financial reports and deposit summaries, assisting with patient inquiries, supporting cases of financial hardship, and maintaining strict compliance with agency policies and relevant laws. The contractor must maximize collections, minimize outstanding balances, and ensure professional customer service for both the City and its residents. The City will supply Electronic Patient Care Reports for each transport, and all transport and revenue data must be tracked and reported based on the City’s fiscal year. Patient balances cannot be reduced or written off without written approval from the Finance Director.

Questions related to this RFP must be submitted by February 27, 2026. The contract period is for three years.