A government agency in Washington, DC is seeking a vendor to provide an AI-enabled HR and benefits navigation platform for a one-year contract. The solution must help employees better understand, access, and maximize their health and wellness benefits while integrating seamlessly with the agency’s existing HR and IT governance frameworks. The goal is to reduce administrative burden and enhance the overall employee experience.

The desired platform should feature an AI assistant that can provide instant answers to employee inquiries, with the capability to escalate complex issues to live HR or vendor support as needed. HR staff should be able to send agency-wide announcements or targeted reminders through the system. Additionally, the platform should include a secure digital benefits hub for storing insurance cards, plan documents, and handbooks, accessible via both desktop and mobile devices to support employees wherever they are.

Security and privacy are priorities, requiring the use of a closed-model, proprietary AI system that does not allow external access beyond its scope. The solution must also integrate telehealth options, giving employees direct access to in-network telehealth providers, which is aimed at reducing unnecessary visits and improving care accessibility.