When is the submission deadline?

Submissions are due July 2, 2026. Questions must be submitted by June 18, 2026.

It was issued by Henry Ford College. The work is located in Dearborn, Michigan, United States.

Who is a good fit for this opportunity?

Experience implementing CRM solutions for higher education or recruiting organizations. Expertise in user-centered CRM software design and deployment. Capability to integrate communication, event management, and analytics functions. Proven track record delivering secure, scalable SaaS solutions. Strong customer support and ongoing service capabilities.

Admissions and Recruiting Customer Relationship Management Software (Due July 2, 2026)

Overview

Business Systems (ERP, CRM & POS)

Dearborn, Michigan, United StatesPosted: June 9th, 2026Deadline: July 2nd, 2026

Fit Score

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SUMMARY

RFP seeking a CRM platform dedicated to admissions and recruiting, featuring multi-channel communications, automation, analytics, and self-service tools for a Michigan-based organization.

KEY REQUIREMENTS

Must have been successful in the admissions and recruiting CRM software business for no less than five consecutive years
Must comply with FERPA, CAN-SPAM, GDPR, TCPA, COPPA, and WCAG 2.1 Level AA accessibility standards
Must provide seamless integration with Ellucian Colleague SIS/ERP
Must provide integration with Hyland Perceptive Content for document processing
Must provide a signed statement of compliance with all applicable laws and regulations
Must provide a completed Iran-Linked Business Certification
Must provide a Non-Collusion Affidavit and Conflict of Interest form
Must be able to begin services by August 19th, 2026

CONTRACT DURATION

36 months

TIMELINE

RFP Issue Date: June 8th, 2026

Deadline to Submit Questions: June 18th, 2026

Responses to Questions: June 24th, 2026

Proposal Due Date: July 2nd, 2026

Review of Responses: July 6th – 14th, 2026

Vendor Demonstrations: Week of July 20th, 2026

Contract Awarded: August 17th, 2026

Services Begin: August 19th, 2026

QUESTION DEADLINE

June 18th, 2026

Issuing Agency

Henry Ford College

Organization overview and procurement intelligence available on paid plans.

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DESCRIPTION

The organization seeks a vendor to provide an admissions and recruiting customer relationship management (CRM) software solution. The CRM should deliver a well-designed, user-centered, and integrated platform to support the full lifecycle management of prospective student relationships.

Required features include a secure and intuitive web-based interface, management of recruiter and territory assignments, and comprehensive communications tools such as list and records management, email, text/SMS, phone lists, and support for emerging communication channels. The platform should enable marketing automation, with email and text/SMS campaign functionality, robust contact tracking, and integrated notes and reminders for individualized follow-up.

Other necessary components are event scheduling and tracking, creation and management of application and inquiry forms, as well as workflows for application processing and approvals. Integrated chatbot services for personalized, real-time responses are required, along with fraud detection and prevention protocols. The platform must also offer automated and custom email communications, web page creation, appointment scheduling, self-service for applicants and events, robust activity tracking, data trends analysis, and advanced impact reporting with customizable, filterable metrics. The intended contract duration is three years.

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Frequently asked questions

When is the submission deadline?: Submissions are due July 2, 2026. Questions must be submitted by June 18, 2026.
Who issued this RFP?: It was issued by Henry Ford College. The work is located in Dearborn, Michigan, United States.
Who is a good fit for this opportunity?: Experience implementing CRM solutions for higher education or recruiting organizations
Expertise in user-centered CRM software design and deployment
Capability to integrate communication, event management, and analytics functions
Proven track record delivering secure, scalable SaaS solutions
Strong customer support and ongoing service capabilities

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