ADA Paratransit and Demand-Responsive Transportation Software
Overview
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SUMMARY
KEY REQUIREMENTS
TIMELINE
September 16, 2026: RFI Issue Date
October 15, 2026: Proposal Due/Opening Date
October 19, 2026: Week of virtual live demonstrations
CONTACTS
Primary procurement contact — name, title, email, and phone
Additional decision-makers and their departments
Issuing Agency
Central County Transportation Authority
DESCRIPTION
The procuring organization seeks a vendor to provide scheduling and dispatch software supporting ADA paratransit and conventional shared-ride, demand-responsive microtransit services.
The solution should include service design and configuration tools, staff and customer self-service trip booking and account management, scheduling, dispatch and service supervision capabilities, operator tools, and data collection and reporting functionality. It must also support accurate calculation of pickup windows based on scheduled pickup times.
The self-service portal should be available through web-based interfaces on personal computers, tablets, and smartphones, as well as through mobile applications for iOS and Android. Both web and mobile interfaces should be intuitive and accessible to a broad range of users, including people with disabilities.
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Frequently asked questions
- When is the submission deadline?
- Submissions are due October 15, 2026.
- Who issued this RFP?
- It was issued by Central County Transportation Authority. The work is located in Kalamazoo, Michigan, United States.
- Who is a good fit for this opportunity?
- Transportation technology provider with ADA paratransit and demand-responsive transit experience
- Proven scheduling, dispatch, trip booking, and fleet operations software capabilities
- Expertise delivering accessible web portals and iOS/Android mobile applications
- Experience integrating customer, operator, reporting, and service supervision tools
- Demonstrated compliance with accessibility requirements and public-sector transportation standards
Analysis generated by Settle AI from the source RFP.
RFP Hunter shows what is open. Settle shows what is forming.
Settle pieces together buyer signals, budgets, contract activity, and the sources your team already monitors. See why an opportunity fits and what to do before the RFP posts.