A Colorado-based agency is seeking vendors to provide an innovative access-on-demand transportation solution tailored for paratransit customers. The program aims to offer optional subsidized curb-to-curb rides using taxi and ride-share providers, ensuring enhanced mobility for eligible users.

The selected vendor will be responsible for operating or developing a fully accessible customer booking platform. This platform should enable trip scheduling via multiple channels, including a mobile application for both Android and Apple devices, a web-based interface, and a provider-managed call center. The solution should accommodate bookings via app or call center, with proposers clarifying any limitations related to these booking options.

Key features must include the capability to process up-front fare payments, provide tipping options to drivers, manage one-way trip limitations per booking, and restrict trips based on customer eligibility or account status. This solicitation prioritizes user accessibility and flexible payment solutions, seeking providers experienced with innovative, on-demand mobility services for paratransit populations.