A Texas county is seeking proposals from qualified vendors to provide a user-configurable, cloud-hosted 911 Computer Aided Dispatch (CAD) application. The required solution must include comprehensive maintenance and support to address operational complexities, ensuring ongoing reliability and optimal performance.

The CAD application must be highly user-configurable, allowing most configuration tasks to be performed by county staff or IT personnel without dependency on the vendor. Training will be delivered within the User Acceptance Testing (UAT) environment, which will remain accessible throughout the duration of the contract.

Security is a top priority; the system must support multi-factor authentication and be hosted on Azure (preferred), AWS, or other FedRAMP-certified platforms. Compatibility with VMware-based virtualization is essential, and the solution must be accessible through modern web browsers such as Chrome, Edge, Firefox, and Safari.