(1) Vendor needs to provide 911 call handling equipment replacement solution.– Modern, standards‑compliant call handling equipment (CHE) solution to support next generation 9‑1‑1 services.– Solution will improve resiliency, usability, interoperability, and analytics while ensuring efficient operations and high availability.– Software, hardware, licensing, hosting, implementation, documentation, training, and support necessary to deliver a complete CHE solution.– Hosted multi‑tenant (host‑remote) architecture in geo‑diverse datacenters; interoperability with county.– Dual‑homed network interfaces, redundant power, and elimination of single points of failure.– Remote call‑taking via secure VPN, hot‑seating (portable user profiles across sites) and mobile and command post options.– Logging and full access to SIP messaging, CDRs, KPIs.– Call handling: answer, hold, transfer (with history), conference, selective mute and deafen, selective drop.– Distinctive ring tones by call type, queue and role; status visualization.– Transcripts: provide speech‑to‑text capabilities for voice calls as an integrated or add‑on service with clear pricing; allow export with audio.– RTT (Real‑Time Text): provide current capability or timeline for no‑cost roadmap delivery.– Analytics/Reporting: MIS with near real‑time and historical dashboards; abandoned calls, service levels, queue stats, answer times, transfers, text metrics; scheduled and ad‑hoc exports.(2) All questions must be submitted no later than February 4,2026.(3) A mandatory pre–bid meeting will be held on January 27, 2026.