The county government in Kane, Illinois is seeking a qualified vendor to conduct a comprehensive operational assessment and consulting services for its 9-1-1 emergency communications. The assessment aims to enhance operations, workplace culture, staffing efficiency, and overall service delivery.

The scope of work includes a detailed review of operational policies, training practices, scheduling, staffing resources, managerial structure, and employee retention strategies. The consultant will benchmark against industry standards and best practices, and is expected to gather information through confidential interviews and surveys with staff and stakeholders. Assessment criteria include call metrics such as volume, response time, and content, as well as an evaluation of standard operating procedures, training materials, existing agreements (subscriber and collective bargaining), administrative roles, and regional staffing and wage data. The feasibility of a merger will also be considered as part of the study.

Questions regarding the RFP must be submitted by March 24, 2026.