Work Injury Compensation Insurance and Related Administrative Services

The issuing organization seeks a vendor to provide work injury compensation insurance and related administrative services for eligible locally employed staff in Washington, DC. The contract requires a comprehensive firm-fixed-price insurance program that delivers statutory coverage and all associated support needed to administer the policy effectively.

The selected contractor will be responsible for policy issuance, policy administration, endorsements, claims administration, account management, reporting, customer support, and other related administrative services. The contractor must ensure that all covered claims are handled in accordance with applicable law and accepted insurance industry practices.

Scope of services includes investigating, evaluating, processing, settling, and paying benefits for all covered claims arising under the insurance policy. The contractor will remain responsible for claims resulting from compensable events during the policy period, even if those claims remain pending after the contract or policy expires, is terminated, or is not renewed. A primary point of contact must be designated for routine claims administration, with telephone and email contact information provided.