WordPress Website Design, Development, Launch, Training and Support Services

The issuing agency is seeking a vendor to provide end-to-end website design, development, testing, launch, training, and ongoing support services using WordPress CMS. The scope includes user research through stakeholder interviews and analysis, a content audit, a usability assessment of the current website, and development of a website strategy document covering goals, user personas, and information architecture.

The selected vendor will be responsible for creating wireframes and mock-ups for key pages, developing a cohesive design aligned with the agency’s branding and mission, and building the new site in WordPress. The project also includes migration of more than 4,000 pages while maintaining data integrity, implementation of new functionality and integrations such as clinic registration, online forms, and interactive tools, and containerization of WordPress and related services using Docker, including the database and potentially a caching service such as Redis.

The work further requires thorough usability, functionality, compatibility, and performance testing across devices and browsers. The vendor will also develop and execute a launch plan, including DNS updates and hosting configuration, support the transition from the old site to the new site, and monitor the website after launch to resolve issues.

Training and support are required for staff responsible for content management, website maintenance, and accessibility compliance after launch. Technical requirements include integration with third-party tools such as CRM, analytics, and marketing platforms, implementation of SEO best practices, analytics integration, e-commerce capabilities, and support for DNSSEC. Questions are due by August 3, 2026.