A UK council is seeking a vendor to redesign and optimize its website with a focus on user-centered design principles. The project aims to create a modern, mobile-responsive platform that allows users to access information and services efficiently, typically within three to four clicks. Key priorities include improving site navigation, optimizing for both desktop and mobile users, enhancing loading times, and ensuring accessibility and simplicity throughout the site.

The redesigned website should feature a clean and modern aesthetic with a simplified colour scheme, maintain popular features like the social media wall, and reduce unnecessary login barriers for accessing basic services. The solution must include a robust content management system (CMS) tailored for council staff, with features such as version control, content approval workflows, and the ability to manage access permissions for specific tasks and sections. Additional requirements include advanced filtering options, prioritization of recent and relevant results, and a comprehensive content review system to keep site information up to date. Emphasis is placed on a mobile-first approach, ensuring touch-friendly interface elements and simplified navigation for smaller screens, thereby improving both user experience and search engine ranking.