A public agency is seeking a qualified vendor to provide comprehensive website hosting, support, and mapping services utilizing a .NET-based Content Management System (CMS). The chosen vendor will redesign the existing website with a modern, clean, and welcoming look that remains simple and user-friendly. Key requirements include creating a responsive, mobile-first design compatible with smartphones, tablets, and other mobile devices, ensuring participants can access features such as the seat finder, program applications, and monthly reporting tools. The site should also allow participants to update application information with ease.

The vendor will be responsible for implementing customizable templates and modules that enable designated staff members to update content without technical expertise. Integration with real-time tools via the agency’s APIs for schedules, routes, and service alerts is required, along with the ability to upload and host marketing videos. Ongoing, long-term technical support—including collaboration with the agency’s IT department for security, bug fixes, and accessibility updates—will be an essential part of the service. The platform must be reliable and scalable to support future enhancements, such as multilingual capabilities, additional rider alert features, and trip planners. The backend should be intuitive and accessible for non-technical staff to manage daily website operations.