SUMMARY
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DESCRIPTION
The organization is seeking a vendor to provide a customizable, vendor-hosted, web-based aviation learning management system. The system should use traditional and information-security-compliant artificial intelligence, microlearning, and other advanced training strategies to address evolving aviation industry, airport regulatory, customer, and employee needs.
The solution must include website hosting for two sites: an open web service for unrestricted courses and a restricted-access web service available only from approved device IP addresses for courses containing restricted data. It must provide course data reporting, including overall success rates and test-question analytics, and automatically integrate course enrollment and results with third-party identity management software.
The selected vendor will also provide video development and editing, video integration with hosted or non-hosted courses, and updates to applicable course content when aviation industry regulations change. Required courses must be available in site-specific English with closed captions, along with a Spanish-language option with closed captions. The contract period will be three years. Questions are due by September 24, 2026, and a non-mandatory pre-proposal conference is scheduled for October 2, 2026.
KEY REQUIREMENTS
- Must provide a customizable, vendor-hosted, web-based training and learning management system (LMS)
- Must utilize Artificial Intelligence (AI) and micro-learning strategies
- Must integrate with third-party Identity Management Software (IDMS) via API
- Must support 60 devices (desktops and tablets) with restricted access
- Must provide two hosted sites: one open web service and one restricted access web service
- Must provide technical support via phone and email 7 days a week (0700-1700)
- Must meet City of Charlotte Information and Cyber Security requirements
- Must comply with Americans with Disabilities Act (ADA) and WCAG 2.1 Level AA accessibility standards
- Must provide evidence of insurance that meets or exceeds requirements set forth in Exhibit B
- Must conduct background checks on all employees assigned to work under the contract
- Must provide two aviation-related course samples
- Must provide an implementation timeline plan including course readiness
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TIMELINE
September 17th, 2026: Issue RFP at 3:00 pm
September 24th, 2026: Submission of written questions prior to pre-proposal conference
October 2nd, 2026: Non-mandatory pre-proposal conference at 10:00 am
October 12th, 2026: Submission of written questions after pre-proposal conference
November 9th, 2026: Proposals are due by 10:00 am
November 23rd, 2026: Proposer interviews (if applicable)
April 1st, 2027: Estimated start date of services
Issuing Agency
Charlotte Douglas International Airport
CONTACTS
Primary procurement contact — name, title, email, and phone
Additional decision-makers and their departments
Similar RFPs
Frequently asked questions
- When is the submission deadline?
- Submissions are due November 9, 2026. Questions must be submitted by October 12, 2026.
- Who issued this RFP?
- It was issued by Charlotte Douglas International Airport. The work is located in Charlotte, North Carolina, United States.
- Who is a good fit for this opportunity?
- Aviation training and learning management system provider
- Experience delivering secure, vendor-hosted LMS platforms
- Expertise in aviation regulatory and airport training requirements
- Capability to integrate with third-party identity management systems
- Video production, editing, captioning, and multilingual content capabilities
- Experience supporting restricted-access environments and information security compliance
Analysis generated by Settle AI from the source RFP.
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