When is the submission deadline?

Submissions are due July 10, 2026. Questions must be submitted by June 26, 2026.

It was issued by Syracuse City. The work is located in Syracuse, Utah, United States.

Who is a good fit for this opportunity?

Experienced VoIP and unified communications solution integrator. Demonstrated expertise with SIP trunking and number porting. Proven track record in large-scale system deployments for public or private sector. Ability to provide ongoing post-implementation support. Certifications in major VoIP or communications platforms.

Voice over IP (VoIP) and Unified Communications Solution (Due July 10, 2026)

Overview

IT Support, Hardware & Networking

Syracuse, Utah, United StatesPosted: June 11th, 2026Deadline: July 10th, 2026

Fit Score

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SUMMARY

Seeking a provider for a five-year, turnkey VoIP and unified communications system in Utah, including deployment, porting, support, and advanced telephony features.

KEY REQUIREMENTS

CONTRACT DURATION

60 months

TIMELINE

RFP Issued: June 10th, 2026

Emailed Questions Due: June 26th, 2026

Responses to Questions Issued: July 2nd, 2026

Proposal Due Date: July 10th, 2026

QUESTION DEADLINE

June 26th, 2026

Issuing Agency

Syracuse City

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DESCRIPTION

A vendor is sought to provide a comprehensive turnkey Voice over IP (VoIP) and unified communications solution. This includes full deployment and configuration of the VoIP/Unified Communications system, SIP trunk services, telephone number porting, migration planning and cutover coordination, as well as system testing and validation, post-implementation support, and the deployment of IP desk phones.

The solution must support a minimum of 30 concurrent SIP call sessions, scalable SIP channel capacity, all existing DID ranges, E911 compliance, as well as failover and redundancy capabilities. Required features include multi-level auto attendants, workgroups, hunt groups, route points, shared departmental lines, call queues, simultaneous and sequential ringing, call forwarding, and find-me/follow-me functionality. Messaging capabilities must include voicemail, voicemail-to-email, unified messaging, and eFax functionality.

Client application support is expected for both desktop softphones and mobile devices (iOS and Android), presence indicators, and remote worker support. Administrative requirements include a web-based portal, role-based access, real-time reporting and analytics, call detail records, call quality monitoring, and system health dashboards. The contract period will be for five years.

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Frequently asked questions

When is the submission deadline?: Submissions are due July 10, 2026. Questions must be submitted by June 26, 2026.
Who issued this RFP?: It was issued by Syracuse City. The work is located in Syracuse, Utah, United States.
Who is a good fit for this opportunity?: Experienced VoIP and unified communications solution integrator
Demonstrated expertise with SIP trunking and number porting
Proven track record in large-scale system deployments for public or private sector
Ability to provide ongoing post-implementation support
Certifications in major VoIP or communications platforms

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