When is the submission deadline?

This RFP closed on July 24, 2026 and is no longer accepting submissions.

What is the budget for this RFP?

The published budget is $1,000,000.

It was issued by Department Of Social And Health Services. The work is located in Washington, United States.

Who is a good fit for this opportunity?

Specialized user experience (UX) and interaction design agency. Proven experience with public sector or long-term care digital platforms. Strong background in user research, wireframing, and usability testing. Capability to integrate AI and benefit portability solutions. Ability to deliver within a three-year contract period. Presence or experience working with clients in Washington State.

User Experience (UX) Design Consultant Service (Closed)

Overview

Software, Web & Mobile Development

Washington, United StatesPosted: June 25th, 2026Deadline: July 24th, 2026

Past Due

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SUMMARY

Soliciting a UX design consultant agency to enhance and develop accessible, user-centered digital experiences for long-term care systems in Washington over a three-year contract.

KEY REQUIREMENTS

Must have at least three years of experience within the last five years providing UX planning and design, human-centered design, customer experience, or digital experience consulting services.
Must demonstrate successful completion of at least two major projects within the last five years involving user experience, customer experience, digital transformation, or customer journey analysis in the health care, long-term care, health and human services, social services, insurance, or related regulated service sector.
Must demonstrate experience working within government, healthcare, insurance, or other highly regulated industries where statutory, policy, legal, privacy, accessibility, or operational requirements influenced project delivery.
Must identify key personnel available to perform services during the contract term.
Must demonstrate that proposed personnel collectively possess experience in user research, UX design, stakeholder engagement, and digital service improvement.
Must have a current Washington State Business License.
Must not have willfully violated state minimum wage laws within the last three years.
Must not be an agency of the Russian government or sanctioned entity.

BUDGET

Verified

$1,000,000

CONTRACT DURATION

36 months

TIMELINE

Pre-bid Conference: July 7th, 2026

Questions Due Date: July 10th, 2026

Proposal Due Date: July 24th, 2026

Anticipated Award Date: September 1st, 2026

QUESTION DEADLINE

July 10th, 2026

CONTACTS

Primary procurement contact — name, title, email, and phone

Additional decision-makers and their departments

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Issuing Agency

Department Of Social And Health Services

Organization overview and procurement intelligence available on paid plans.

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DESCRIPTION

The project seeks a User Experience (UX) design consultant to develop an accessible, intuitive, and person-centered experience for public-facing materials and digital systems related to long-term care needs. The design agency must possess specialized expertise in user experience and interaction design and should have an in-depth understanding of individuals’ long-term care requirements to support the ongoing development of the cares digital platform.

Scope of work includes creating and enhancing the portability of benefits and AI components for the No Wrong Door (NWD) initiative, ensuring these components align cohesively with existing progress. Specific deliverables comprise website and software application wireframes to serve as foundational blueprints, facilitating effective requirement gathering and communication among teams and stakeholders. The consultant will perform user journey mapping to define how personas engage with system functionality and interfaces.

Additionally, the scope covers user testing of design mock-ups and live software, employing these methods to collect qualitative feedback from current and potential users to validate design quality and anticipated outcomes. The engagement also entails conducting user interviews and broader usability testing to evaluate and improve product intuitiveness, efficiency, and overall user satisfaction. The initial contract period is three years, with a pre-bid meeting scheduled and deadlines for submitting questions prior to the proposal deadline.

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Frequently asked questions

When is the submission deadline?: This RFP closed on July 24, 2026 and is no longer accepting submissions.
What is the budget for this RFP?: The published budget is $1,000,000.
Who issued this RFP?: It was issued by Department Of Social And Health Services. The work is located in Washington, United States.
Who is a good fit for this opportunity?: Specialized user experience (UX) and interaction design agency
Proven experience with public sector or long-term care digital platforms
Strong background in user research, wireframing, and usability testing
Capability to integrate AI and benefit portability solutions
Ability to deliver within a three-year contract period
Presence or experience working with clients in Washington State

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Settle pieces together buyer signals, budgets, contract activity, and the sources your team already monitors. See why an opportunity fits and what to do before the RFP posts.

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