When is the submission deadline?

Submissions are due June 19, 2026. Questions must be submitted by June 12, 2026.

What is the budget for this RFP?

Settle estimates the budget at $70,000. The issuer has not published an official figure.

It was issued by Appalachian State University. The work is located in North Carolina, United States.

Who is a good fit for this opportunity?

Experience in ticketing sales and operations management. Proven track record in hiring and leading ticketing or event staff. Strong expertise in customer service and fan engagement. Familiarity with compliance and administrative oversight in ticketing. Ability to coordinate cross-departmental initiatives.

Ticketing Sales and Operations Service (Due June 19, 2026)

Overview

Financial, Legal, HR & Staffing

North Carolina, United StatesPosted: June 3rd, 2026Deadline: June 19th, 2026

Fit Score

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SUMMARY

RFP to select a third-party company to manage ticketing sales and operations, including hiring key staff and overseeing ticketing activities for a three-year term.

KEY REQUIREMENTS

Must be a North Carolina registered vendor in good standing
Must have an eVP (Electronic Vendor Portal) number
Must provide a cost summary including salary, benefits, management fee, sales commission, and bonus structure
Must provide at least three customer references
Must demonstrate experience with public and/or private sector clients of similar size and complexity
Must comply with E-Verify system requirements for employees
Must comply with all Federal and State requirements concerning fair employment
Must agree to not substitute key personnel without prior written approval
Must submit proposal electronically via the electronic Vendor Portal (eVP)

BUDGET

Estimate

$70,000

CONTRACT DURATION

36 months

TIMELINE

Issue RFP: June 2nd, 2026

Submit Written Questions: June 12th, 2026

Provide Response to Questions: June 16th, 2026

Submit Proposals: June 19th, 2026

QUESTION DEADLINE

June 12th, 2026

Issuing Agency

Appalachian State University

Organization overview and procurement intelligence available on paid plans.

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DESCRIPTION

The agency is seeking a third-party company to provide comprehensive ticketing sales and operations services. The selected vendor will be granted the rights to hire a head of ticketing sales and operations, along with necessary support staff, to oversee and manage the agency's ticketing operations. Responsibilities will include hiring an Assistant AD/Director of Ticketing (Sales & Operations) who will be tasked with ticket sales and marketing, fan engagement, customer service, ticket operations management, and financial oversight and reporting.

The contractor will also be responsible for staff leadership, personnel management, cross-departmental collaboration, administrative duties, compliance, and fostering positive community relations. Currently, the ticketing department comprises two full-time staff members, and the Assistant AD will oversee their activities. The contract is set for a period of three years, and interested parties must submit their questions by June 12, 2026.

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Frequently asked questions

When is the submission deadline?: Submissions are due June 19, 2026. Questions must be submitted by June 12, 2026.
What is the budget for this RFP?: Settle estimates the budget at $70,000. The issuer has not published an official figure.
Who issued this RFP?: It was issued by Appalachian State University. The work is located in North Carolina, United States.
Who is a good fit for this opportunity?: Experience in ticketing sales and operations management
Proven track record in hiring and leading ticketing or event staff
Strong expertise in customer service and fan engagement
Familiarity with compliance and administrative oversight in ticketing
Ability to coordinate cross-departmental initiatives

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