Ticketing Management Service

RFP released: May 7th, 2026

Deadline for Questions: May 25th, 2026

Deadline for us to answer questions: May 28th, 2026

Deadline for Proposals: June 8th, 2026

Successful Respondent(s) notified: June 29th, 2026

Expected start date of Contract: July 1st, 2026

This RFP seeks a vendor to provide a comprehensive ticketing management service capable of supporting event setup, ticket sales, admissions, customer support, reporting, financial reconciliation, settlement, as well as training and ongoing account management. The selected provider must deliver a solution that functions across online, phone, counter, box office, and venue-entry channels, offering real-time access to ticket data, robust reporting capabilities, scanning equipment, and support for both everyday and high-profile events.

Vendors must be capable of configuring events, performances, seating maps, ticket categories, dynamic pricing, discount codes, presales, group bookings, ticket allocations, and holds. The customer-facing interface should be intuitive, mobile-friendly, and accessible, while the payment process supports widely accepted payment methods securely. The system needs to facilitate digital ticket delivery, scanning, and, where required, physical ticket issuance or venue collection, with secure validation and strong fraud prevention.

The service should include comprehensive reporting on sales, attendance, revenue, booking patterns, customer trends, and event performance. Essential solution features include multi-venue support, both reserved and general admission, staff role-based access and permissions, promotional and membership features, waitlists, refunds and exchanges, accessible seating management, capacity controls, patron limits, and support for merchandise, donations, or add-ons. Seamless integration with ICC systems and tiered user permissions for staff are required.