When is the submission deadline?

Submissions are due August 27, 2026. Questions must be submitted by August 11, 2026.

It was issued by Troy University. The work is located in Troy, Alabama, United States.

Who is a good fit for this opportunity?

Ticketing software provider with performing arts or live events experience. Vendor offering web-based, multi-user ticketing platforms with real-time inventory updates. Company with integrated patron CRM, donations, and marketing communication features. Provider with call center, chatbot, and 24/7 client support capabilities. Firm able to supply or support self-scanning hardware for venue operations. Experienced in season packages, flexible plans, and online/mobile ticket delivery.

Theatre and Dance Ticketing System (Due August 27, 2026)

Overview

Software, Web & Mobile Development

Troy, Alabama, United StatesPosted: July 21st, 2026Deadline: August 27th, 2026

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SUMMARY

The RFP seeks a web-based ticketing system for theatre and dance events with integrated online sales, patron account management, concessions support, and marketing tools. The solution should also include strong customer support services, real-time updates, and multi-user operational capabilities.

KEY REQUIREMENTS

Must submit 2 physical copies of the proposal and 1 USB drive
Must provide HECVAT Lite documentation
Must provide W-9 form
Must complete Vendor Disclosure statement for contracts exceeding $25,000
Must provide E-Verify documentation or Affidavit of Alabama Immigration Law Compliance
Must provide performance bond if required
Must be able to provide certification of PCI compliance
Must be able to demonstrate the live system functioning on a computer-based system
Must comply with FERPA regulations for student data protection

CONTRACT DURATION

12 months

TIMELINE

Issue Request for Proposal: July 17th, 2026

RFP Questions due: August 4th, 2026

Proposals due: August 27th, 2026

Award selection: September 10th, 2026

Contract Commencement: October 6th, 2026

QUESTION DEADLINE

August 11th, 2026

CONTACTS

Primary procurement contact — name, title, email, and phone

Additional decision-makers and their departments

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Issuing Agency

Troy University

Organization overview and procurement intelligence available on paid plans.

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DESCRIPTION

The issuing organization is seeking a vendor to provide a theatre and dance ticketing system designed to support performing arts ticket sales, customer service, and operational efficiency. The solution should deliver a strong online sales experience with a branded home page, print-at-home tickets, mobile ticket layouts, and an easy-to-use interface that helps drive ticket revenue. It should also support concessions software, fully integrated online ticket sales with real-time system-wide updates, and the sale of season tickets, mini-plans, flexible packages, and individual event tickets.

The requested system should be web-based and capable of supporting multiple simultaneous users across multiple computers or login stations. Required capabilities include ticket transfer functionality, customer account management, searchable customer records using multiple methods, support for multiple payments within a single transaction, and integration with Google Analytics tracking pixels. The platform should also allow patrons to use a single account to view and purchase tickets, manage donations, and update contact information.

In addition, the organization is looking for strong patron support tools and vendor services. These include email functionality for event alerts, reminders, suggested events, receipts, and ticket delivery; self-scanning devices available for purchase or rental; a live-agent call center operating almost every day of the year; an AI chatbot available 24/7 on ticketing pages; and continuous client support. Questions are due by August 4, 2026.

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Frequently asked questions

When is the submission deadline?: Submissions are due August 27, 2026. Questions must be submitted by August 11, 2026.
Who issued this RFP?: It was issued by Troy University. The work is located in Troy, Alabama, United States.
Who is a good fit for this opportunity?: Ticketing software provider with performing arts or live events experience
Vendor offering web-based, multi-user ticketing platforms with real-time inventory updates
Company with integrated patron CRM, donations, and marketing communication features
Provider with call center, chatbot, and 24/7 client support capabilities
Firm able to supply or support self-scanning hardware for venue operations
Experienced in season packages, flexible plans, and online/mobile ticket delivery

Analysis generated by Settle AI from the source RFP.

RFP Hunter shows what is open. Settle shows what is forming.

Settle pieces together buyer signals, budgets, contract activity, and the sources your team already monitors. See why an opportunity fits and what to do before the RFP posts.

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