Overview
Fit Score
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SUMMARY
KEY REQUIREMENTS
CONTRACT DURATION
TIMELINE
First Advertisement Date: June 2nd, 2026
Second Advertisement Date: June 9th, 2026
Deadline for Vendor’s Written Questions: June 26th, 2026
Deadline for Questions Answered and Posted: July 7th, 2026
Open Proposals: September 2nd, 2026
Proposed Project Implementation Start-up: November 2nd, 2026
Proposed Project Go-Live Deadline: December 31st, 2026
QUESTION DEADLINE
Issuing Agency
Mississippi Department Of Information Technology Services
Organization overview and procurement intelligence available on paid plans.
DESCRIPTION
The client is seeking a vendor to provide a comprehensive text messaging system tailored for appointment management and effective participant engagement. The solution must enable automated appointment reminders and send missed appointment notifications, with functionality for real-time, two-way conversational texting to facilitate ongoing communications with participants. In addition, the system should deliver targeted, real-time messages to defined groups or sub-groups and support both English and Spanish messaging via text and email, with other languages as an optional feature.
The solution must include a web portal allowing the viewing of real-time text and voice responses, as well as advanced chat capabilities such as auto-translation, clinic out-of-office auto responses, and the use of chat templates. The system should utilize recognizable, local phone numbers for sender identification, provide multiple levels of access with controls for administrators and localized autonomy for agency and clinic users, and support various automated messaging services (telephone, text, and email). Additionally, configurable notification creation and tracking, as well as audit trails for user activities, are essential requirements. The initial contract period is for one year.
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Frequently asked questions
- When is the submission deadline?
- Submissions are due September 2, 2026. Questions must be submitted by June 26, 2026.
- Who issued this RFP?
- It was issued by Mississippi Department Of Information Technology Services. The work is located in Jackson, Mississippi, United States.
- Who is a good fit for this opportunity?
- Experience providing enterprise text messaging or appointment reminder platforms for public sector or healthcare organizations
- Expertise in building and supporting multilingual, automated communication solutions
- Proven capabilities in secure system administration, audit trails, and user management
- Capacity to deploy and support software across multiple local agencies or clinics
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