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Technical Support Services

Overview


IT Support, Hardware & Networking
Lansing, Michigan, United StatesPosted: July 21, 2026Deadline: August 7, 2026

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SUMMARY


A government authority in Lansing, Michigan seeks a vendor to provide technical support personnel across project management, systems integration, development, administration, testing, and documentation functions. The work supports complex utility management system implementations and related business system changes.

KEY REQUIREMENTS


CONTRACT DURATION


36 months

TIMELINE


Issue Date: July 20th, 2026

Questions Deadline: July 31st, 2026

Response Deadline: August 7th, 2026

QUESTION DEADLINE


July 31, 2026

CONTACTS


Primary procurement contact — name, title, email, and phone

Additional decision-makers and their departments

Issuing Agency


Lansing Board Of Water And Light

Organization overview and procurement intelligence available on paid plans.
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DESCRIPTION


A government authority in Lansing, Michigan is seeking a vendor to provide time-and-materials technical support services to augment internal staff. The engagement covers a range of IT and project delivery roles, including Senior IT Project Manager, Organizational Change Manager, Integration Analyst, Business Analyst, Web Developer, Database Developer, Quality Assurance Specialist or Tester, Network Administrator, System Administrator, Database Administrator, and Technical Writer.

The Senior IT Project Manager will be responsible for managing multiple complex utility management system implementation projects. These projects may include replacement and implementation of two or more major systems such as Geographic Information System (GIS), Advanced Distribution Management System (ADMS), Enterprise Service Bus (ESB), Advanced Metering Infrastructure (AMI), Asset Management System (AMS), and Customer Information System (CIS).

Additional roles support system implementation, integration, development, and adoption. The Organizational Change Manager will lead change management strategies and plans to support new utility management and business systems. The Integration Analyst will coordinate the incorporation of new software applications, programs, or customizations into existing systems. The Web Developer will build web applications and technical website functionality, while the Database Developer will design detailed Oracle and Microsoft SQL data models. The Technical Writer will prepare and update technical documentation and training materials.

Questions are due by July 31, 2026.

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Frequently asked questions


When is the submission deadline?
This RFP closed on August 7, 2026 and is no longer accepting submissions.
Who issued this RFP?
It was issued by Lansing Board Of Water And Light. The work is located in Lansing, Michigan, United States.
Who is a good fit for this opportunity?
  • IT services firm with staff augmentation experience for public sector clients
  • Expertise in utility management system implementations such as GIS, ADMS, ESB, AMI, AMS, and CIS
  • Multi-disciplinary team covering project management, change management, integration, development, QA, infrastructure, and technical writing
  • Experience with Oracle and Microsoft SQL database design and administration
  • Capability to provide senior-level project managers for complex enterprise system rollouts
  • Strong background in systems integration and enterprise application deployment
  • Familiarity with government procurement environments and time-and-materials engagements
  • Regional presence or ability to support work in Lansing, Michigan

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