When is the submission deadline?

Submissions are due August 14, 2026. Questions must be submitted by July 22, 2026.

What is the budget for this RFP?

Settle estimates the budget at $40,000,000. The issuer has not published an official figure.

It was issued by City Of Virginia Beach. The work is located in Virginia Beach, Virginia, United States.

Who is a good fit for this opportunity?

Providers of solid waste or environmental services management software. Firms with integrated CRM, routing, scheduling, and analytics platforms. Vendors experienced in logistics optimization for field service or collection operations. Companies with past implementations for municipal, utility, or public service organizations. Teams able to support dynamic pricing and operational reporting requirements.

Solid Waste Management CRM and Routing and Logistics Software (Due August 14, 2026)

Seeking a software solution for solid waste management that combines CRM, routing, scheduling, pricing, and analytics capabilities. The system should help automate customer service and collection operations for improved efficiency and performance tracking.

Must be registered and authorized to transact business in the Commonwealth of Virginia
Must maintain cyber security insurance with limits based on risk classification ($1M to $5M)
Must have a physical presence in the continental United States for application development, support, and maintenance services
Must commit at least 50% of subcontracted work value to SWaM-certified businesses
Must provide a 1-page cover page signed by a senior executive with P&L responsibility
Must provide an original paper version and an electronic version on a USB flash drive for physical submissions
Must comply with City of Virginia Beach IT Enterprise Architecture Standards
Must provide a project plan (MS Projects) with key deliverables, milestones, dependencies, and durations
Must have successfully deployed CRM and Routing solutions for state or local government entities in the past 3 years
Must provide a business license where required to perform the contract

RFP Published: July 6th, 2026

Pre-Proposal Meeting: July 14th, 2026

Last Day for Questions: July 22nd, 2026

Proposal Due Date: August 14th, 2026

Primary procurement contact — name, title, email, and phone

Additional decision-makers and their departments

The issuing organization is seeking a vendor to provide software for solid waste management operations, with a focus on customer relationship management, routing, and logistics. The requested solution is intended to support core administrative and field service functions within a solid waste collection environment.

Key functional areas include customer account and data management, service request management, and dynamic pricing enablement. The software must also support collections routing automation and optimization, collections scheduling and assignment automation and optimization, and operational performance reporting and analytics.

The opportunity appears suited to firms that offer integrated operational software for municipal or utility-style service delivery, particularly solutions designed for waste collection and related logistics management.

Solid Waste Management CRM and Routing and Logistics Software

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