Social Media and Customer Feedback Dashboard Services
Overview
Settle Signals
Market intelligence for public sector sales teams
RFP Hunter shows what is open. Settle shows what is forming.
Settle pieces together buyer signals, budgets, contract activity, and the sources your team already monitors. See why an opportunity fits and what to do before the RFP posts.
SUMMARY
DESCRIPTION
The issuing organization is seeking a vendor to provide social media and customer feedback dashboard services. The solution is intended to aggregate, analyze, and visualize customer sentiment and engagement data from multiple social and non-social media platforms in order to improve insights, identify service trends, and support operational improvements and revenue growth.
The requested solution includes a cloud-based dashboard capable of real-time and historical data aggregation and visualization. It must integrate data from social media platforms such as Twitter/X, Facebook, Instagram, TikTok, YouTube, LinkedIn, Reddit, and Threads, as well as web, review, and search platforms including Google, Bing, TripAdvisor, Yelp, Expedia, Medium, and online travel forums. The system should apply keyword filtering and contextual relevance to support accurate customer sentiment interpretation.
The vendor is also expected to provide secure API integration with Microsoft Power BI for both live and scheduled data refreshes. Reporting requirements include daily, weekly, and monthly sentiment and engagement reports. The solution should be delivered as a cloud-hosted SaaS platform, preferably on Microsoft Azure, and include role-based authentication, multi-factor access, and encryption for data at rest and in transit.
Questions are due by July 28, 2026, and the submission deadline is August 10, 2026.
Similar RFPs
Frequently asked questions
- When is the submission deadline?
- Submissions are due August 10, 2026.
- Who is a good fit for this opportunity?
- Social listening and customer experience analytics provider
- SaaS company with dashboarding and sentiment analysis capabilities
- Experience integrating multi-platform social, review, and search data sources
- Proven Microsoft Power BI API integration expertise
- Cloud hosting and security experience, preferably on Microsoft Azure
- Strong data visualization and recurring executive reporting capabilities
- Familiarity with role-based access, multi-factor authentication, and encryption controls
- Past performance supporting tourism, travel, hospitality, or customer-facing service organizations
Analysis generated by Settle AI from the source RFP.
RFP Hunter shows what is open. Settle shows what is forming.
Settle pieces together buyer signals, budgets, contract activity, and the sources your team already monitors. See why an opportunity fits and what to do before the RFP posts.