Indiana is seeking proposals from qualified suppliers to provide an SMS messaging solution tailored for athletics ticketing operations, marketing campaigns, and fan engagement. The required system must seamlessly integrate with existing ticketing platforms and comply with all pertinent privacy and communication regulations.

Key functionalities should include two-way and bulk text messaging for ticketing, renewals, and event promotions; MMS capability for sending images, seat maps, or QR codes; audience segmentation; automated campaign workflows; and integration with existing systems such as Paciolian and Salesforce CRM. Comprehensive analytics and reporting dashboards are also expected.

Support requirements include a dedicated account manager, 24/7/365 employee-staffed technical support, an accessible help file within the user interface, user training, and easily accessible help links within the platform. Interested suppliers should ensure they meet all integration and support criteria.