Security Operations Centre Services
Overview
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SUMMARY
KEY REQUIREMENTS
CONTRACT DURATION
TIMELINE
Issue Date of RFP: June 23rd, 2026
Deadline for Questions: July 6th, 2026
Submission Deadline: July 30th, 2026
Presentation/Demo (Shortlisted Vendors): July 21st-22nd, 2026
Anticipated Execution of Agreement: August 1st, 2026
QUESTION DEADLINE
CONTACTS
Primary procurement contact — name, title, email, and phone
Additional decision-makers and their departments
Issuing Agency
Sheridan College
DESCRIPTION
The government authority in Ontario is seeking a vendor to provide comprehensive Security Operations Centre (SOC) services for Sheridan. The selected provider will deliver 24x7x365 security monitoring, threat detection, investigation, and incident response coordination. The scope includes establishing and maintaining measurable SLAs and KPIs such as Time to Detect, Time to Triage, Time to Contain, incident severity targets, Mean Time To Recovery (MTTR), and false positive rate reporting. The vendor will define a severity taxonomy and implement communication procedures for incident updates, including executive notifications.
The provider must demonstrate the ability to ingest logs from Microsoft Windows (10+), Linux, MacOS, and consume telemetry from Microsoft Defender and other relevant M365 Defender sources. Integration with network security tools (Cisco firewall and VPN, IDS/IPS, WAF) for data correlation and investigations is also required. The vendor should present a comprehensive platform security architecture for the SOC, ensuring multi-factor authentication and privileged access controls are enforced.
Services include maintaining and improving detection content and tuning use cases to minimize false positives, while adhering to compliance frameworks such as ISO 27001 and SOC 2 Type II, with evidence of current certifications. The workflow covers all aspects from alert ingestion through investigation to resolution. Continuous, hypothesis-driven threat hunting with scheduled deliverables and recommendations is also mandated. The contract will span three years.
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Frequently asked questions
- When is the submission deadline?
- This RFP closed on July 14, 2026 and is no longer accepting submissions.
- Who issued this RFP?
- It was issued by Sheridan College. The work is located in Oakville, Ontario, Canada; Mississauga, Ontario, Canada; Brampton, Ontario, Canada.
- Who is a good fit for this opportunity?
- Experienced managed SOC provider with 24x7 operations
- Demonstrated expertise with Microsoft Defender and major OS platforms
- ISO 27001 and/or SOC 2 Type II certified
- Proven track record with government clients or large organizations
- Capability to integrate network, endpoint, and cloud security data
Analysis generated by Settle AI from the source RFP.
RFP Hunter shows what is open. Settle shows what is forming.
Settle pieces together buyer signals, budgets, contract activity, and the sources your team already monitors. See why an opportunity fits and what to do before the RFP posts.