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Oregon Department of Transportation

SaaS ITSM Platform Replacement

Due
Nov 12, 2026
Questions due
Oct 19, 2026
Budget
$250,000 – $750,000
Estimate
Contract
24 months
Location
  • Pendleton, Oregon, United States
Posted
Sep 15, 2026
Category
Software, Web & Mobile Development

SUMMARY

The Oregon Department of Transportation is seeking a cloud-based Software-as-a-Service ITSM platform to replace its current BMC Remedy system, including implementation, migration, and ongoing support.
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DESCRIPTION

The Oregon Department of Transportation is procuring a SaaS ITSM platform to replace its legacy BMC Remedy 8.1.02 system. The scope includes configuration, implementation, data migration of approximately 500,000 incidents and 10,000 assets, and ongoing maintenance and operations support. The system must support approximately 5,000 end users and 252 IT personnel. The initial contract term is two years after final acceptance of the implementation, with options to renew.

KEY REQUIREMENTS

  • Must be a SaaS solution
  • Must support Entra ID or Active Directory authentication
  • Must comply with NIST 800-53 Moderate security controls
  • Must not store Agency data outside the continental United States
  • Must provide 99.8% system availability
  • Must support low code/no code configuration
  • Must provide 3 references from projects completed within the past 5 years
  • Must pass State security checks including fingerprinting and background checks
  • Must comply with DAS Statewide Policy 107-004-052 regarding offshore and foreign services

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TIMELINE

Project Kick-Off: Within 10 business days of Notice to Proceed.

Implementation: Target completion within 6 months of Notice to Proceed.

Go-Live: Desired by Q3 2027.

Issuing Agency

Oregon Department of Transportation

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CONTACTS

Primary procurement contact — name, title, email, and phone

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Frequently asked questions

When is the submission deadline?
Submissions are due November 12, 2026. Questions must be submitted by October 19, 2026.
What is the budget for this RFP?
Settle estimates the budget at $250,000 – $750,000. The issuer has not published an official figure.
Who issued this RFP?
It was issued by Oregon Department of Transportation. The work is located in Pendleton, Oregon, United States.

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