Routine Utility Operations Support Services

Questions due by September 28th, 2026.

Proposals due by October 5th, 2026.

Contract term ends June 30th, 2027.

The government authority in North Carolina is seeking a vendor to provide routine utility operations support services. The work includes reading residential, commercial, industrial, and other designated meters according to County routes and schedules; using County-approved devices, software, meter-reading systems, or route sheets; protecting County data and equipment; and accurately recording route, time, location, meter, and account information.

The selected vendor will report abnormal usage, suspected leaks, damaged or inaccessible meters, unsafe conditions, tampering, missing lids, stopped meters, and other exceptions. Services will also include rereads, field verification, and documentation of estimated or unobtainable readings.

The vendor will develop competency-based classroom, demonstration, and supervised hands-on training tailored to County facilities, equipment, procedures, and employee experience. Training will address the proper use and care of repair tools, pumps, compactors, trench-safety systems, locating devices, and related equipment, with lesson plans, attendance records, training materials, practical skill checklists, and refresher recommendations.

Additional responsibilities include reviewing constructability, sequencing, tie-ins, shutdown impacts, conflicts, maintenance access, and consistency among drawings, specifications, and details. The vendor will provide consolidated written comments, participate in meetings, and document comment resolution. Questions must be submitted by September 28, 2026.