When is the submission deadline?

Submissions are due August 5, 2026.

It was issued by 413th Contracting Support Brigade. The work is located in Oahu, Hawaii, United States; Hawaii, Hawaii, United States.

Who is a good fit for this opportunity?

IT services firm with Tier I and Tier II help desk and desktop support experience. Experience supporting government or military IT environments. Capability to work in NIPRNet and SIPRNet environments. Expertise in Active Directory and Microsoft 365 administration. Familiarity with Microsoft Intune and end-user device management. Ability to coordinate hardware break/fix and software troubleshooting. Personnel eligible for required government security access or clearances.

RFI for IT Support Services (Due August 5, 2026)

Overview

IT Support, Hardware & Networking

Oahu, Hawaii, United States; Hawaii, Hawaii, United StatesPosted: July 16th, 2026Deadline: August 5th, 2026

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SUMMARY

Government IT support services are being considered for Fort Shafter, Hawaii, including Tier I and Tier II help desk, desktop support, account administration, and Microsoft 365 management. The requirement covers both end-user support and troubleshooting across secure and non-secure network environments.

KEY REQUIREMENTS

Must be registered in the System for Award Management (SAM)
Must have at least 3 years of verifiable, related IT support experience
Must possess CompTIA Security+ certification or successor per DoDM 8140.03
Must have experience with Army-required platforms including SharePoint Online, Power BI, Power Automate, and Power Apps
Must be able to obtain and maintain required security clearances
Must be able to provide coverage at all eight USAG-HI locations including Pohakuloa Training Area
Must have a designated Team Lead with at least 5 years of IT support experience and 2 years in a lead/supervisory role
Must be able to support Emergency Operations Center activations within 2 hours of notification

CONTRACT DURATION

60 months

TIMELINE

The period of performance includes a 30-day phase-in period followed by 11 months of full performance, with four 1-year option periods. The response date for this sources sought is August 5th, 2026.

CONTACTS

Primary procurement contact — name, title, email, and phone

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Issuing Agency

413th Contracting Support Brigade

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DESCRIPTION

A government authority in Fort Shafter, Hawaii is seeking information from vendors capable of providing IT support services. The requirement includes coordinating with the Contracting Officer’s Representative and Network Enterprise Center to load, configure, and troubleshoot standard end-user software, while following applicable policies for system access, operation, maintenance, and disposition of government-furnished equipment.

The scope includes Tier I and Tier II help desk and desktop support for both NIPRNet and SIPRNet environments. Services include incident triage, troubleshooting, account management, software installation, hardware break/fix coordination, and escalation support. The requirement also includes creating, removing, and editing user accounts in Active Directory for SIPR and supported systems, as well as Microsoft 365 user account management, including Microsoft Intune administration, Delegation Station operations, and related user management tools.

Contractor personnel will also be expected to diagnose and repair software and hardware computer problems. This notice is presented as a request for information, indicating the agency is gathering vendor capability information for these IT support needs.

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Frequently asked questions

When is the submission deadline?: Submissions are due August 5, 2026.
Who issued this RFP?: It was issued by 413th Contracting Support Brigade. The work is located in Oahu, Hawaii, United States; Hawaii, Hawaii, United States.
Who is a good fit for this opportunity?: IT services firm with Tier I and Tier II help desk and desktop support experience
Experience supporting government or military IT environments
Capability to work in NIPRNet and SIPRNet environments
Expertise in Active Directory and Microsoft 365 administration
Familiarity with Microsoft Intune and end-user device management
Ability to coordinate hardware break/fix and software troubleshooting
Personnel eligible for required government security access or clearances

Analysis generated by Settle AI from the source RFP.

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Settle pieces together buyer signals, budgets, contract activity, and the sources your team already monitors. See why an opportunity fits and what to do before the RFP posts.

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