(1) Vendor needs to provide e–zpass back–office system.– Providing back–office systems and operational services to support E–Z Pass electronic tolling, video tolling, and unpaid toll processing.– The services currently provided include the following:– Call Center Services. – E–ZPass Account Management. – Pay–by–Plate Account Management (Pre–Pay and Post–Pay). – Transaction Processing.– Anonymous Account Management.– E–ZPass Reciprocity.– E–ZPass Hub Administration. – Interactive Voice Response (IVR) System. – Intelligent Virtual Assistant (IVA). – Website Chatbot.– Transponder Management.