RFI for E-ZPass Back Office System
Overview
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SUMMARY
DESCRIPTION
New Hampshire is seeking information from vendors regarding the provision of a comprehensive back-office system for E-ZPass electronic tolling and related services. The anticipated solution is expected to support key operational activities, including electronic and video tolling as well as the processing of unpaid tolls.
Relevant services encompass call center operations, E-ZPass and Pay-by-Plate account management (both pre-pay and post-pay), transaction processing, and anonymous account handling. Additionally, the system should support E-ZPass reciprocity, hub administration functions, and provide customer service tools such as an interactive voice response (IVR) system, intelligent virtual assistant (IVA), and website chatbot. Transponder management capabilities are also required. Vendors with experience in these domains are encouraged to respond to this request for information.
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Frequently asked questions
- When is the submission deadline?
- This RFP closed on December 19, 2025 and is no longer accepting submissions.
Analysis generated by Settle AI from the source RFP.
RFP Hunter shows what is open. Settle shows what is forming.
Settle pieces together buyer signals, budgets, contract activity, and the sources your team already monitors. See why an opportunity fits and what to do before the RFP posts.