The state of Washington is seeking information from vendors regarding a cloud-based, scalable customer service request management system. The envisioned platform will serve as a unified, multi-channel solution, enabling residents, businesses, and visitors to report non-emergency issues, request services, and access city information through a centralized portal. The system should provide advanced analytics, real-time dashboards, and integration with existing agency work management systems.

Key requirements include multi-lingual support, equitable access, and enhanced customer engagement through AI-driven, omnichannel tools. The platform is expected to facilitate cross-departmental integration using modern APIs and event-driven architecture. Additionally, the solution should offer public-facing dashboards and support open data initiatives to promote transparency and community trust. The contract term is anticipated to be one year.