The City of Washington is seeking a comprehensive parks and recreation management software system to enhance customer options and support efficient service delivery. The desired solution must be a robust, state-of-the-art platform with availability 24/7, excluding scheduled maintenance during off-peak hours. Multi-user access is required, with role-based permissions for administrative, front desk, and programming staff, ensuring that different users have appropriate access according to their responsibilities.

The system must support concurrent users and be fully compatible with Microsoft Edge, as city administrators are unable to use Google Chrome. Administrators should have the flexibility to set up and manage user accounts as needed. The awarded contract will span a five-year term, aligning with the city's long-term operational objectives.

Vendors should note that there is a deadline for question submission set for February 13, 2026.