(1) Vendor needs to provide records management system for infrastructure and hosting; installation, training, and other implementation services including all software licensing; system and software upgrades and security patches; maintenance and support; and ongoing development partnership.– System Infrastructure and Hosting a) Must have the ability to scale to accommodate future growth and change. Examples include changes to incident types, input fields, reporting requirements, approval workflow, number of roles and users. b) Must support offline capability that enables users to access, interact with, and update essential features and data without an active internet connection. The system must synchronize data with a central server when the connection is restored. Essential features are any data–related field that is capturing information.– User Management and Access Control a) Must support at least fifty (50) concurrent users with role–based access control, which must include at least two (2) agency administrators who shall have separate accounts for administrative duties, including ability to securely limit access to certain cases b) Agency system administrators must have separate accounts for administrative duties (i.e. adding, removing, modifying accounts, reviewing system audit logs) and for system user duties (i.e. inputting records, filling out reports.– Case and Incident Management a) Must support the creation of different event types, including but not limited to, investigations, incidents, and in–take complaints. b) Must allow an unlimited number of characters for specified input fields, enabling extensive data entry without restrictions, while ensuring optimal performance, security, and usability throughout the data entry process.– Reporting and Analytics a) Must have the ability to create reports, including but not limited to: Field Intelligence Report (FIR), Trespass Warning Report, Consent to Search Report, and Response to Resistance (Use of Force). Ty