(1) Vendor needs to provide queue management system.– Ability to post live updates/notices on the public–facing appointment schedule site during the user scheduling experience,– Ability to have customers check themselves in with their appointment (kiosk).– Displays that show tickets called to a counter/window.– Audio & visual that lets a customer know their ticket is called and where to go.– Video call integration to do virtual appointments.– Reporting or ability to access data to build our own reports.– Ability to manage, track, and analyze appointment availability by day and service offered.– Data analytics dashboard for quick access to key metrics and data points.(2) All question must be submitted no later than October 27, 2025.