Preventive Maintenance and Software Support for Physical Access Control and CCTV Systems
Overview
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SUMMARY
KEY REQUIREMENTS
CONTRACT DURATION
TIMELINE
Response Date: July 17th, 2026
Base Year: September 18th, 2026, to September 17th, 2027
Option Year 1: September 18th, 2027, to September 17th, 2028
Option Year 2: September 18th, 2028, to September 17th, 2029
Option Year 3: September 18th, 2029, to September 17th, 2030
Option Year 4: September 18th, 2030, to September 17th, 2031
QUESTION DEADLINE
CONTACTS
Primary procurement contact — name, title, email, and phone
Additional decision-makers and their departments
Issuing Agency
Department Of Veterans Affairs
DESCRIPTION
The buyer is seeking a vendor to provide preventive maintenance and software support services for its installed physical access control and closed-circuit television surveillance systems. The scope includes support for the Software House C–Cure 9000 physical access control system, Software House iSTAR controllers, and CCTV platforms including Genetec, Victor, Video Edge NVRs, IP cameras, and related security infrastructure.
Required services include annual inspection activities delivered through semi-annual visits, with the goal of maintaining system sustainability, continuity, and optimization. The vendor is expected to verify controller firmware versions; test and replace batteries as needed; confirm current software versions and renew software service agreements; inspect power supplies and fuse ratings; record voltage output readings; visually inspect and test door hardware and peripherals such as maglocks, strikes, lever sets, panic hardware, rods, and hinges; and perform cleaning, functional checks, and firmware updates for IP cameras and network video recorders.
The vendor will also be expected to make reasonable efforts to maintain software compatibility with Microsoft security updates and patches on supported operating systems. Bi-annual preventative maintenance walkthroughs must be conducted, with written notices and reports documenting findings. The anticipated contract term is one year, and the opportunity is set aside for total small business participation.
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Frequently asked questions
- When is the submission deadline?
- This RFP closed on July 17, 2026 and is no longer accepting submissions.
- Who issued this RFP?
- It was issued by Department Of Veterans Affairs. The work is located in San Diego, California, United States; Moreno Valley, California, United States.
- Who is a good fit for this opportunity?
- Small business specializing in electronic security system maintenance and support
- Experience with Software House C–Cure 9000 and iSTAR controller environments
- Proven capability supporting CCTV platforms such as Genetec, Victor, Video Edge, and IP camera systems
- Technicians skilled in preventive maintenance for access control, door hardware, power supplies, and NVR infrastructure
- Ability to provide firmware updates, software compatibility support, and written inspection reports
- Past performance on government or institutional security system service contracts in the Washington, District of Columbia area
Analysis generated by Settle AI from the source RFP.
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Settle pieces together buyer signals, budgets, contract activity, and the sources your team already monitors. See why an opportunity fits and what to do before the RFP posts.