Police Emergency Phone Software Upgrade Service
Overview
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SUMMARY
DESCRIPTION
A request for information has been issued regarding software upgrade and support services for police emergency phone systems in New York. The required services, under the ScoutCare program, include comprehensive software maintenance for the emergency phone system, as well as continuous technical support available 24/7, year-round.
Additionally, vendors must provide access to a web portal to facilitate system management and support. These services are essential to ensure the reliability and operational continuity of emergency communications for law enforcement agencies.
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Frequently asked questions
- When is the submission deadline?
- This RFP closed on November 7, 2025 and is no longer accepting submissions.
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