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Phone System Re-Architecture Solution

Overview


IT Support, Hardware & Networking
Ontario, CanadaPosted: September 3, 2026Deadline: September 24, 2026

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SUMMARY


The organization seeks a modern phone system architecture covering call center and corporate telephony, with Microsoft Teams integration and support for hybrid work. Questions are due September 16, 2026, ahead of the September 24, 2026 deadline.

KEY REQUIREMENTS


TIMELINE


Question Acceptance Deadline: September 16th, 2026

Closing Date: September 24th, 2026

QUESTION DEADLINE


September 16, 2026

CONTACTS


Primary procurement contact — name, title, email, and phone

Additional decision-makers and their departments

Issuing Agency


Professional Engineers Ontario

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DESCRIPTION


The organization is seeking a phone system re-architecture solution to modernize its current telephone system and improve the customer and staff experience. The solution should enhance communication and support hybrid work while addressing evolving member and organizational needs.

The initiative will cover both the call center and general corporate telephony infrastructure. The future-ready solution is expected to incorporate Microsoft Teams. Questions must be submitted no later than September 16, 2026, and the proposal deadline is September 24, 2026.

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Frequently asked questions


When is the submission deadline?
Submissions are due September 24, 2026. Questions must be submitted by September 16, 2026.
Who issued this RFP?
It was issued by Professional Engineers Ontario. The work is located in Ontario, Canada.
Who is a good fit for this opportunity?
  • Telecommunications and enterprise telephony solution provider
  • Experience modernizing call center and corporate phone systems
  • Expertise integrating Microsoft Teams with organizational communications infrastructure
  • Proven ability to support hybrid-work communication environments
  • Strong background serving member-focused or complex organizational environments

Analysis generated by Settle AI from the source RFP.

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