Phone and Telecommunications System Replacement Service
Overview
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SUMMARY
KEY REQUIREMENTS
TIMELINE
Issuance of RFP: August 26th, 2026
Pre-Proposal Conference: September 8th, 2026
Final Day to submit Written Questions: September 16th, 2026
Technical Proposals Due: September 23rd, 2026
Technical Discussions: October 12th-16th, 2026
Step 2 Issued to Short-Listed Firms: October 21st, 2026
Pricing Proposals Due: November 4th, 2026
Interviews with Short-Listed Firms: November 9th-13th, 2026
Laketran Board of Trustees approves contract award: December 14th, 2026
QUESTION DEADLINE
CONTACTS
Primary procurement contact — name, title, email, and phone
Additional decision-makers and their departments
Issuing Agency
Laketran
DESCRIPTION
The issuing organizations seek a vendor to design, configure, and deploy an enterprise-grade hybrid unified communications system supporting approximately 155 users across multiple operating environments, including a dedicated dispatch hub and a specialized customer service call center. The solution must integrate communications across both agencies while preserving their separate existing telephone numbers and public identities. The selected vendor will provide all required handsets, software licenses, and related hardware for multi-site deployment.
The system must include integrated call recording, live monitoring, supervisory coaching, call whispering and barging, flexible agent state management, multi-group agent profiling, and consolidated real-time dashboards for monitoring multiple contact center groups. It should also support hot-desking and hoteling, sentiment or escalation alerts, scalability, high availability, and minimal downtime.
The proposed platform should enhance the customer experience by streamlining communication channels and interaction points while supporting future growth without requiring replacement of the core system. Questions are due by September 16, 2026, and a pre-bid meeting is scheduled for September 8, 2026. Proposals are due September 23, 2026.
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Frequently asked questions
- When is the submission deadline?
- Submissions are due September 23, 2026. Questions must be submitted by September 16, 2026.
- Who issued this RFP?
- It was issued by Laketran. The work is located in Painesville, Ohio, United States.
- Who is a good fit for this opportunity?
- Telecommunications and unified communications integrator with enterprise deployment experience
- Proven expertise implementing multi-site phone and contact center systems
- Experience with call recording, real-time monitoring, workforce supervision, and sentiment alerts
- Capability to supply and configure handsets, licensing, software, and related infrastructure
- Strong track record supporting high-availability systems for public-sector or multi-agency environments
Analysis generated by Settle AI from the source RFP.
RFP Hunter shows what is open. Settle shows what is forming.
Settle pieces together buyer signals, budgets, contract activity, and the sources your team already monitors. See why an opportunity fits and what to do before the RFP posts.