Parking Citation and Meter Management Services and Solution

The City seeks a vendor to provide comprehensive parking citation and meter management services and solutions. The selected contractor will deliver secure hosting and support for all system functions, ensuring system availability on the Internet for all device types, including desktops, smartphones, tablets, and other wireless devices. The City will not be required to install or maintain software on its own servers.

The vendor must ensure the reliability and security of all systems, files, data, equipment, communications, and facilities, including taking robust measures for virus detection, prevention, control, and eradication across all system servers and connected devices. A system uptime of 99.5% annually or greater is required for the entire solution, including all critical subsystems.

The contractor is also responsible for maintaining ongoing compliance with evolving PCI Data Security Standards at their sole expense. The solution must offer a public-facing online portal that operates 24/7, allowing customers to pay citations, purchase and manage permits, enroll in and manage payment plans, request meter hooding reservations, submit refund requests, and view account history. The portal must be accessible via standard web browsers on both desktop and mobile devices, clearly disclosing any convenience fees before completing transactions, and support access to reports via a web browser.