When is the submission deadline?

Submissions are due July 8, 2026. Questions must be submitted by June 12, 2026.

It was issued by Greater New Haven Transit District. The work is located in Hamden, Connecticut, United States.

Who is a good fit for this opportunity?

Established developer of paratransit or transportation management software. Experience integrating real-time GPS, GIS systems, and fare collection. Track record supporting public transit or municipal clients. Ability to scale solutions for at least 100 vehicles and 40+ administrators. Familiar with accessibility standards and user experience for riders.

Paratransit Software Solution (Due July 8, 2026)

Overview

Software, Web & Mobile Development

Hamden, Connecticut, United StatesPosted: May 30th, 2026Deadline: July 8th, 2026

Fit Score

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SUMMARY

Connecticut seeks a software solution to manage paratransit operations, including real-time GPS tracking, rider self-service and payment, GIS integration, and comprehensive scheduling features.

KEY REQUIREMENTS

Must have at least five years of demonstrated relevant experience providing the requested product and services.
Must have sufficient financial capacity to complete the project.
Must be registered with the Secretary of State’s Office to conduct business in the State of Connecticut.
Must not be on the Comptroller General's list of ineligible firms.
Must provide one full year of full technical support as part of the base bid.
Must be able to support 100 vehicles and 40 administrative concurrent users.
Must provide a project manager with complete authority and control over all aspects of the project.
Must provide products that are not beta versions and have been installed in other operating environments in the United States.

CONTRACT DURATION

60 months

TIMELINE

Bid Release Date: May 29th, 2026

Questions and Approved Equals Requests Due: June 12th, 2026

GNHTD Response to Questions (estimated): June 17th, 2026

Proposals Due: July 8th, 2026

Contract Award (estimated): July 27th, 2026

Effective Date of Contract: August 10th, 2026

QUESTION DEADLINE

June 12th, 2026

Issuing Agency

Greater New Haven Transit District

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DESCRIPTION

This RFP seeks a vendor to provide a paratransit software system that supports up to 100 vehicles and 40 administrative concurrent users. The software must manage customer files, generate and optimize schedules, and minimize manual scheduling. It should support both directly operated and contracted transportation services and offer riders comprehensive capabilities, including self-service trip requests, the ability to manually negotiate trips based on real-time availability, and secure account funding through a dedicated rider portal.

The solution must feature high-resolution GPS tracking with a refresh rate under one minute, enabling accurate real-time vehicle location data and reporting for both directly operated and purchased services. The system must allow for the easy creation and conversion of client files into a searchable, sortable database, and provide integrated electronic fare collection with options for riders to pre-load funds via mobile or web portals.

Additionally, GIS and mapping functions are required, including support for live dispatching, trip tracking with real-time updates via the mobile app, and GIS data export ability to ESRI ArcGIS, Google Earth, and other platforms. The software should support both standing-order and demand-response trips, and allow reservation staff to access and edit client records in real-time. Questions regarding the RFP must be submitted by June 12, 2026.

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Frequently asked questions

When is the submission deadline?: Submissions are due July 8, 2026. Questions must be submitted by June 12, 2026.
Who issued this RFP?: It was issued by Greater New Haven Transit District. The work is located in Hamden, Connecticut, United States.
Who is a good fit for this opportunity?: Established developer of paratransit or transportation management software
Experience integrating real-time GPS, GIS systems, and fare collection
Track record supporting public transit or municipal clients
Ability to scale solutions for at least 100 vehicles and 40+ administrators
Familiar with accessibility standards and user experience for riders

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