A North Carolina-based entity is seeking a vendor to provide a unified, ADA-compliant, real-time software solution for paratransit and on-demand transportation management. The selected platform will automate the creation, optimization, and dispatching of daily routes while supporting both pre-scheduled and real-time ride requests.

The required system must deliver mobile and desktop interfaces for dispatchers, drivers, and riders, with secure authentication through the university’s single sign-on system. Key features include real-time trip optimization, route management, routing and accessibility configuration, and integration with university authentication protocols. The implementation scope encompasses project kickoff, system configuration, training, documentation, go-live support, and post-implementation review. The contract is for a five-year period, with a pre-proposal meeting and defined deadlines for questions and submissions.