Oracle Utilities Customer Cloud Service Implementation
Overview
Fit Score
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SUMMARY
KEY REQUIREMENTS
CONTRACT DURATION
TIMELINE
Written questions due: June 11th, 2026
Responses to questions provided: June 16th, 2026
Proposal submission deadline: June 26th, 2026
Award target: July 2026
Service agreement target start: October 2026
Targeted completion: February 2028
QUESTION DEADLINE
CONTACTS
Primary procurement contact — name, title, email, and phone
Additional decision-makers and their departments
Issuing Agency
Fayetteville Public Works Commission
DESCRIPTION
The organization is seeking a qualified vendor to implement the Oracle Utilities Customer Cloud Service, transitioning from Oracle C2M to modernize their customer and meter-to-cash platform. This initiative aims to address operational and data limitations, future-proof technology investments, improve efficiency through automation, strengthen data quality for better decision-making, and enhance overall customer experience.
The implementation will involve deployment of advanced cybersecurity measures including data encryption, multi-factor authentication, patch management, vulnerability scanning, and alignment with frameworks such as ISO 27001 or SOC 2 Type 2. The vendor will be required to complete a cybersecurity due diligence questionnaire for systems integrating with corporate, SCADA, or cloud environments.
Key responsibilities include serving as the system integrator for the customer information system, minimizing customizations, increasing automation, decentralizing select IT tasks, and enhancing reporting and data management. The project also calls for modern integrations supporting real-time or native solutions, leveraging AI and automation for improved efficiency, and focusing on data migration, conversion strategies, analysis, and reporting. Training, knowledge transfer, project management, and governance structures are also essential to the successful delivery of the solution.
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Frequently asked questions
- When is the submission deadline?
- Submissions are due June 26, 2026. Questions must be submitted by June 11, 2026.
- Who issued this RFP?
- It was issued by Fayetteville Public Works Commission. The work is located in Fayetteville, North Carolina, United States.
- Who is a good fit for this opportunity?
- Proven experience with Oracle Utilities Customer Cloud Service implementations
- Expertise in system integration, cloud migration, and modernization of customer information systems
- Demonstrated proficiency in cybersecurity protocols including ISO 27001 or SOC 2 Type 2
- Capabilities in AI, automation, and data management solutions
- Experience with large-scale utility or public sector projects
- Ability to provide comprehensive training and project governance
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