Operations Support and Business Support Software System
Overview
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SUMMARY
KEY REQUIREMENTS
CONTRACT DURATION
TIMELINE
RFP Issued: July 14th, 2026
Inquiry Deadline: July 24th, 2026 at 5:00 PM MT
Final Addendum Issued: July 28th, 2026 at 5:00 PM MT
Proposal Due Date and Time: August 11th, 2026 at 2:00 PM MT
Interviews (tentative): September 8th, 2026
Notice of Award (tentative): September 29th, 2026
QUESTION DEADLINE
CONTACTS
Primary procurement contact — name, title, email, and phone
Additional decision-makers and their departments
Issuing Agency
City Of Longmont
DESCRIPTION
The issuing organization is seeking a vendor to provide an operations support and business support software system that includes a customer portal and eCommerce site. The solution is expected to support billing functions such as consolidated billing across multiple premises for a single customer, invoice delivery by email, SMS, or mail, accurate tax and prorated bill calculations, and multiple billing cycles within a month.
The requested system must also include customer communication automation capabilities across email and SMS, with customizable messaging based on customer data points and notifications tied to tickets. The customer portal should provide integrated account management with real-time synchronization to billing, provisioning, Salesforce, and outage systems. It should also support work order visibility and scheduling, including the ability to view, request, and reschedule work orders, along with access to communications history, announcements, and alerts.
The eCommerce component should include real-time address lookup and serviceability checks, exception handling for non-eligible addresses, personalized user flows, and account setup features such as email capture, account creation, and account recovery. The organization also seeks automated email marketing functionality or integration with Salesforce Marketing Cloud. Additional requirements include tools to quickly assess connection status and integration with Geographic Information System (GIS) platforms, including support for APIs, feature services, authentication standards, GIS data formats, synchronization methods, and monitoring.
Questions must be submitted no later than July 24, 2026.
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Frequently asked questions
- When is the submission deadline?
- Submissions are due August 11, 2026. Questions must be submitted by July 24, 2026.
- Who issued this RFP?
- It was issued by City Of Longmont. The work is located in Longmont, Colorado, United States.
- Who is a good fit for this opportunity?
- Enterprise software provider with OSS/BSS platform experience
- Proven expertise in billing, customer portals, and eCommerce system integration
- Experience integrating with Salesforce, provisioning, outage, and ticketing systems
- Capability in email and SMS automation workflows
- GIS integration experience, including APIs and real-time data synchronization
- Mid-sized to large firm with implementation and support capacity
- Strong background serving utilities, telecommunications, or service-based customer operations
Analysis generated by Settle AI from the source RFP.
RFP Hunter shows what is open. Settle shows what is forming.
Settle pieces together buyer signals, budgets, contract activity, and the sources your team already monitors. See why an opportunity fits and what to do before the RFP posts.