Online Reputation and Listings Management Platform
Overview
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SUMMARY
DESCRIPTION
Healthcare organizations in Michigan are seeking a vendor to provide an online reputation and listings management platform. The platform must centralize the updating and management of online business listings and enable the monitoring of reviews and ratings across various sites. The solution should offer actionable insights to enhance patient experience and overall reputation performance.
Key requirements include enterprise-level reporting and analytics capabilities for hospitals, service lines, and individual providers, as well as integration with existing systems such as CRM, EMR, patient experience surveys, or marketing dashboards. The platform must support timely engagement, response workflows, customizable dashboards, and automated alerts. Additional features should include review response management tools with response templates, role-based access and permissions, sentiment analysis, and keyword and topic identification. The contract duration is set for three years, and vendors are required to submit any questions regarding the RFP by February 4, 2026.
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Frequently asked questions
- When is the submission deadline?
- This RFP closed on March 4, 2026 and is no longer accepting submissions.
Analysis generated by Settle AI from the source RFP.
RFP Hunter shows what is open. Settle shows what is forming.
Settle pieces together buyer signals, budgets, contract activity, and the sources your team already monitors. See why an opportunity fits and what to do before the RFP posts.