(1) Vendor needs to provide online reputation and listings management platform.– Centralize updating and management of online business listings.– Centralize monitoring of online reviews and ratings across multiple sites.– Provide actionable insights to improve patient experience and reputation performance.– Enable enterprise–level reporting and analytics across hospitals, service lines, and individual providers.– Integrate with existing systems (CRM, EMR, patient experience surveys, or marketing dashboards).– Support timely engagement and response workflows.– Customizable dashboards and automated alerts.– Online listings management.– Review response management tools and response templates.– Role–based access and permissions.– Sentiment analysis and keyword and topic identification.(2) All questions must be submitted no later than February 4, 2026.(3) The contract period will be for three years.