When is the submission deadline?

Submissions are due June 30, 2026. Questions must be submitted by June 17, 2026.

It was issued by New Orleans Aviation Board. The work is located in New Orleans, Louisiana, United States.

Who is a good fit for this opportunity?

Providers of mobile ordering and delivery technology platforms. Experience integrating with POS, inventory, and loyalty systems. Proven track record in airport or high-traffic concession environments. Ability to deliver robust reporting and customer communication functionality. Familiarity with operational models for in-terminal services.

Mobile Ordering, Pickup, and Delivery Solution (Due June 30, 2026)

Overview

Hospitality, Food Service & Travel

New Orleans, Louisiana, United StatesPosted: June 9th, 2026Deadline: June 30th, 2026

Fit Score

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SUMMARY

An RFI for a comprehensive mobile ordering, pickup, and delivery solution that integrates with concessionaires, supports end-to-end transactions, and includes robust tracking, reporting, and operational features in Louisiana.

KEY REQUIREMENTS

Must have experience developing, managing, integrating, staffing, and maintaining in-terminal mobile ordering, pickup, and delivery services
Must be able to comply with all applicable TSA regulations and Airport Security Program requirements
Must be able to comply with badging, escort, and access control policies
Must be able to comply with all applicable local, state, and federal laws and regulations
Must provide a local manager to coordinate with airport staff, concessionaires, and users
Must have sufficient staff to ensure deliveries are completed within a reasonable time

TIMELINE

Released: June 8th, 2026

RFI Questions Deadline: June 17th, 2026

RFI Submittals Deadline: June 29th, 2026

QUESTION DEADLINE

June 17th, 2026

Issuing Agency

New Orleans Aviation Board

Organization overview and procurement intelligence available on paid plans.

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DESCRIPTION

The organization is seeking a mobile ordering, pickup, and delivery solution capable of supporting in-terminal delivery and mobile ordering programs that integrate with current concession operators. The system should facilitate ordering, payment, pickup, and delivery from participating concession locations through a single passenger-facing interface. Integration with existing concessionaire point-of-sale, menu, inventory, loyalty, and payment systems is required.

Vendors are expected to propose technology platforms that can accommodate orders from multiple concessionaires, with options for maintaining food quality, merchandise condition, order accuracy, and reliable communication with customers. The financial models proposed should minimize burdens on concessionaires while ensuring convenience and value for passengers. Operational models for both pickup and in-terminal delivery should cover aspects like staffing, badging, handoff processes, dispatching, and service standards, while upholding quality, safety, and the condition of goods.

Additionally, the solution should offer tracking and reporting capabilities for key performance indicators such as order fulfillment and delivery times, customer satisfaction, order accuracy, transaction volume, and system uptime. The delivery functionality should also be incorporated into the website and feature systems to display real-time merchandise quality and quantity, with notifications for both concessionaires and users regarding order status.

Interested vendors must submit their questions by June 17, 2026.

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Frequently asked questions

When is the submission deadline?: Submissions are due June 30, 2026. Questions must be submitted by June 17, 2026.
Who issued this RFP?: It was issued by New Orleans Aviation Board. The work is located in New Orleans, Louisiana, United States.
Who is a good fit for this opportunity?: Providers of mobile ordering and delivery technology platforms
Experience integrating with POS, inventory, and loyalty systems
Proven track record in airport or high-traffic concession environments
Ability to deliver robust reporting and customer communication functionality
Familiarity with operational models for in-terminal services

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