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MetroAccess Fare Collection and Management System

Overview

Business Systems (ERP, CRM & POS)
Washington, District of Columbia, United StatesPosted: September 22, 2026Deadline: October 27, 2026

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SUMMARY

The Washington Metropolitan Area Transit Authority (WMATA) is seeking a qualified contractor to provide a PCI-compliant, cashless fare collection and funds management system for its MetroAccess program.

KEY REQUIREMENTS

BUDGET

Estimate
$500,000 – $2,000,000

CONTRACT DURATION

60 months

TIMELINE

Open Date: September 22nd, 2026

Pre-Proposal Conference: September 29th, 2026

Question Due Date: October 2nd, 2026

Proposal Due Date: October 27th, 2026

QUESTION DEADLINE

October 2, 2026

CONTACTS

Primary procurement contact — name, title, email, and phone

Additional decision-makers and their departments

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Issuing Agency

Washington Metropolitan Area Transit Authority

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DESCRIPTION

The Washington Metropolitan Area Transit Authority (WMATA) requires a customer-facing, cashless fare collection and funds management system that integrates with the existing Trapeze customer management system. The solution must support cash payments at designated point-of-sale locations, electronic fund deposits, real-time fare deductions, balance tracking, low-balance notifications, and system-generated reporting. The system must be PCI-compliant, hosted in a secure cloud environment, and provide web-based and IVR interfaces for customer account management. The base contract term is one year, with four one-year option periods.

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Frequently asked questions

When is the submission deadline?
Submissions are due October 27, 2026. Questions must be submitted by October 2, 2026.
What is the budget for this RFP?
Settle estimates the budget at $500,000 – $2,000,000. The issuer has not published an official figure.
Who issued this RFP?
It was issued by Washington Metropolitan Area Transit Authority. The work is located in Washington, District of Columbia, United States.

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