Message Switch System Replacement Service

The agency is seeking a vendor to replace its legacy Message Switch System, a mission-critical public safety platform that enables secure, real-time exchange of criminal justice information among local, state, and federal law enforcement systems. The selected vendor will design, configure, implement, and support a fully operational replacement solution, preferably using a cloud-native or hybrid deployment architecture.

The scope includes providing all labor, professional services, software, licensing, implementation, integration, testing, documentation, training, project management, maintenance, and technical support. The replacement system must support secure interoperability with existing public safety applications and authorized external criminal justice information systems, migrate existing configurations, routing rules, interfaces, and required historical and operational data, and provide standards-based API integration with current and future county applications.

The solution should improve resiliency, cybersecurity, operational efficiency, disaster recovery, scalability, and long-term maintainability. It must support elastic growth in message volume, participating agencies, and connected systems; modern identity and access management with multi-factor authentication; and deployment across multiple availability zones or equivalent fault domains where supported. The vendor will also be responsible for comprehensive system, integration, performance, security, disaster recovery, and user acceptance testing, as well as implementation, production cutover, business continuity planning, administrator training, and end-user training. Questions must be submitted by September 3, 2026.